FLOURISH WELLNESS
Refund, Cancellation & Service Policy
At Flourish Wellness, we are committed to providing safe, effective, and personalized hormone therapy and aesthetic services. Because many of our treatments involve professional time, custom formulations, and/or medical procedures, our refund policy is structured as follows.
1. Consultations
Consultation fees are non-refundable once the appointment has taken place, as they compensate for the provider's time and clinical assessment.
Cancellations or reschedules require at least 24 hours notice to avoid a late cancellation fee of $75.
2. Hormone Therapy Services
Bloodwork, lab panels, and diagnostic testing fees are non-refundable once samples have been collected or sent to the lab.
Compounded or custom-prepared hormone medications (pellets, creams, injectables) are non-refundable once prepared or dispensed, as they are formulated specifically for you and cannot be resold or reused.
Once a hormone pellet insertion or injection has been administered, the associated service fee is non-refundable, as the treatment has been delivered.
Unopened, unused prescribed medication may be eligible for a refund only if permitted by law and our dispensing pharmacy's policies.
Compounding refund restrictions are typically required by state pharmacy and compounding regulations. Confirm current requirements with your dispensing pharmacy and legal counsel.
3. Aesthetic Services
(e.g., Botox, laser, RF microneedling, body contouring)
Once a treatment has been administered, the service is non-refundable, as it cannot be "undone" and reflects the provider's time, product, and expertise.
Results vary by individual, and desired aesthetic outcomes are not guaranteed. If you are unsatisfied with your results, please contact us within 14 days of treatment so we can discuss touch-ups, adjustments, or alternative treatment plans.
4. Packages & Series
(e.g., 6-session laser package, membership treatments)
Prepaid packages may be refunded on a prorated basis, reflecting the package discount minus the regular single-session price for treatments already completed, minus a 20% administrative fee.
Refund requests for unused sessions must be submitted in writing within 1 month of purchase. Packages older than 6 months are non-refundable and non-transferable.
Sessions are non-transferable to another person unless approved in advance by clinic management.
5. Memberships
Flourish Harmony Package: monthly membership fees are non-refundable for the current billing cycle once charged.
Flourish Signature memberships (Face, Body, Feminine) are one-year contracts and are non-refundable.
Any unused treatment credits accumulated under a membership are forfeited upon cancellation, unless otherwise agreed upon by the client and management.
6. Retail Products
(skincare, supplements, etc.)
All skin care is non refundable after purchase.
7. Missed Appointments & Late Cancellations
Appointments cancelled or rescheduled with less than 24 hours' notice are subject to a $75 cancellation fee.
No-shows are charged a $100 fee. Clients with an unpaid no-show fee will not be scheduled for future appointments until the fee is paid.
If client no shows two appointments they will not be scheduled.
Any client with unpaid fees will not be scheduled until resolved.
8. Right to Refuse Service
Flourish Wellness reserves the right to refuse, postpone, or discontinue treatment for any client at the sole discretion of clinic management or the treating provider, when doing so is necessary for the client's safety or the integrity of our care. This may include, but is not limited to, situations involving:
Medical contraindications, safety concerns identified during consultation or treatment, or incomplete or inaccurate health history
Failure to meet candidacy requirements for the requested treatment
Outstanding unpaid balances, including unpaid no-show or late cancellation fees
Arriving under the influence of alcohol or drugs, or otherwise unfit for treatment
Disruptive, abusive, or unsafe conduct toward staff or other clients
Any other circumstance that, in the professional judgment of our providers, makes it unsafe or inappropriate to proceed
When a service is refused or discontinued before it begins, clients will be charged only for services actually rendered. Any prepaid fees for services not performed will be handled in accordance with the refund provisions outlined above.
9. Refund Method & Processing Time
Approved refunds are issued to the original form of payment within 7–14 business days.
If payment was made in cash or via financing (e.g., affirm), refunds will be processed according to the applicable payment provider's policies.
10. Exceptions
We evaluate refund requests on a case-by-case basis and may make exceptions for documented medical reasons, adverse reactions, or extenuating circumstances, at the sole discretion of clinic management.
11. Questions or Concerns
If you have any questions about this policy or wish to request a refund, please contact us:
Flourish Wellness
334-430-1539
This policy does not affect any rights you may have under applicable state or federal consumer protection laws.